Terms and Conditions of Use

1. Identity of the Owner and Purpose of the Document

Welcome to PORTA REAL. We are very happy to have you here. Before getting started, we would like to invite you to read the following conditions.

1.1 These terms and conditions are like the rules of a game: they describe how things work regarding the use of our platform and our services, what you can expect from us, and what we need from you in order to offer you a pleasant and safe experience.

1.2 If you need to contact us, you can always write to us at soporte@porta.cr.

1.3 3-102-939791 Sociedad de Responsabilidad Limitada (hereinafter, "PORTA REAL", in reference to the company; the website and the applications it operates are referred to as "the Platform"), registered with the Registro Nacional de Costa Rica under Tomo 2025, Asiento 571526, with cédula jurídica (corporate ID) 3-102-939791 and domiciled at Condominio Blue, Casa 21, Residencial Los Arcos, Heredia, Costa Rica, makes available to internet users the platform hosted on this website, as well as the contents contained therein. PORTA REAL® is a service mark registered under Registro N.° 414509 with the Registro de la Propiedad Intelectual.

2. Definitions

To make everything easier to understand, let's clarify some terms you will find in this document:

3. Eligibility to Use the Platform

3.1 Our services are directed at the Costa Rican real estate market and intended exclusively for persons who are at least eighteen (18) years of age. Persons located outside Costa Rica may use the Platform under these same terms, on the understanding that the listed Properties are located in Costa Rica and that the relationship with PORTA REAL is governed by Costa Rican law (section 23).

3.2 If you have not yet turned eighteen (18), we ask that you leave the site.

4. Acceptance of the Terms and Withdrawal of Consent

4.1 Before using our Platform, you must agree to these conditions. To do so, we have made available the acceptance checkboxes you will find on our site:

4.2 By accepting, you represent and warrant that you have read and understood these terms and conditions, and that you agree to comply with them. If for any reason you do not agree with these conditions (in whole or in part), we ask that you do not register, do not use our services, and leave the site immediately.

4.3 When we publish a new version of these terms pursuant to section 19, we may ask you to accept it again before continuing to use the features that require an account. The pages where you can read the legal documents and the means to contact us will always remain accessible, even if you have not yet accepted the new version.

4.4 Can I change my mind? Of course, and it is worth distinguishing two situations. (a) You may revoke your consent to the processing of your personal data at any time, in whole or in part, pursuant to section VIII of the Privacy Policy and without retroactive effect; revoking ancillary consents (for example, marketing or demand cohorts) does not affect your account, while revoking consent over the data indispensable to operate it will entail the closure of the account and the termination of the services that depend on it. (b) You may also end your relationship with PORTA REAL at any time by closing your account. In both cases you can write to us at soporte@porta.cr: we will confirm receipt within no more than seventy-two (72) hours and resolve your request within no more than five (5) business days.

4.5 These terms are permanently available on the Platform in a format suitable for reading, downloading, and printing. When you accept them, we will keep a record of your acceptance (version, date, and time) under the terms and for the periods described in the Privacy Policy, and you may request a certificate of it while you maintain your account by writing to soporte@porta.cr.

5. Available Services

The Platform offers the services described below. Some additional services — Featured Listings and the Referral Program (section 9), the Network (section 10), Document Custody (section 11), the CRM (section 12), and the Agency features (section 13) — are additionally governed by their specific sections.

5.1 Property search

The Platform is a digital service that facilitates the publication of and search for real estate in Costa Rica (houses, apartments, commercial premises, and land), with the goal of facilitating purchase, sale, and rental processes between users. You can explore listings with filters, a map, and comparisons, create search alerts, and save publications as favorites or in collections.

5.2 Technology intermediary

PORTA REAL acts as a technology intermediary between users. Under no circumstances is it a party to real estate transactions, nor does it participate in negotiations, agreements, or contracts between Users.

As part of the service, the User may expressly authorize — by voluntarily selecting the checkbox enabled for that purpose — that their data be shared with registered agents or sellers. That checkbox will never be pre-selected automatically, guaranteeing free, prior, and informed consent in accordance with Ley 8968. Upon granting such authorization, the receiving agent or seller assumes the role of controller of the data in the relationship established directly, with PORTA REAL remaining uninvolved in any independent processing carried out by such third parties.

5.3 Agent search and professional profiles

The Platform makes available to the public a directory of registered real estate agents, with basic filters (name, work area, Transaction Type, and price range). Network Members additionally have a professional section with expanded filters, including criteria related to Alliances (section 10).

There is no employment, representation, agency, or any other legal relationship between PORTA REAL and the registered agents, and therefore PORTA REAL assumes no liability for their acts or omissions. To report situations contrary to this document, write to us at soporte@porta.cr; we will begin the investigation within no more than seventy-two (72) hours.

Every Agent and every Agency declares and warrants that they carry out the real estate brokerage or intermediation activity in compliance with applicable Costa Rican law — including, where applicable, their registration with the Superintendencia General de Entidades Financieras (SUGEF, Costa Rica's financial-sector supervisor) pursuant to article 15 bis of Ley N.° 7786 — and that they will maintain such compliance while using the Platform. PORTA REAL does not verify such compliance, but may suspend the professional profiles of anyone who breaches this declaration.

5.4 Listing creation and import

Registered users can create publications through (i) manual entry of the information or (ii) importing data from an external URL or from files (documents, spreadsheets, or images), processed with artificial intelligence tools and subject to the limits of the contracted plan. The Platform also offers assisted generation of descriptions based on the property's data and the text the publisher themselves provides.

By using the import feature, the Publishing User declares that they hold all necessary rights, authorizations, and licenses over the imported content, including the express consent of third parties where applicable. The Publishing User agrees to indemnify and hold PORTA REAL harmless from any claim arising from the imported content.

All content generated or extracted through artificial intelligence is a draft that the Publishing User must review before publishing: the tool may contain errors or omissions, and the publisher is solely responsible for the accuracy and lawfulness of what is ultimately published. PORTA REAL does not use your content to train artificial intelligence models (section 7.8). PORTA REAL does not verify the ownership or legal status of the properties and reserves the right to remove content in response to substantiated claims or detected infringements.

5.5 Assisted search, alerts, and messaging

The Platform allows searching for properties with artificial intelligence tools (including natural-language search by text or voice), exploring listings, creating alerts, and saving publications as favorites. The assisted search tools interpret your query in an automated way and may return incomplete or inaccurate results; the results do not constitute advice and do not guarantee the existence, availability, or characteristics of the properties shown or omitted.

Internal messaging allows exchanging messages, images, and videos directly with the seller, buyer, or agent, as well as coordinating appointments and visits related to the listed properties; appointments are managed directly between users, without PORTA REAL having any involvement in their scheduling or execution. When an Agent confirms a visit request, the management of that visit is reflected in their CRM pursuant to section 12.5.

These communications are stored on PORTA REAL's servers. So that you don't miss a conversation, we may notify you by email — and through other channels you have enabled in your notification preferences (section 17) — when you receive a new message; these notices inform you of the existence of the message and may include an excerpt. The content of conversations is processed by our infrastructure providers solely to operate the service, and is not transferred or shared with third parties outside the operation of the Platform, except pursuant to an order from a competent judicial authority, a requirement from an arbitral tribunal constituted in accordance with the law, or a requirement from an administrative authority with sufficient legal power, under the terms of the corresponding order or requirement. Conversations are not end-to-end encrypted, so we recommend not sharing sensitive personal information through this channel.

5.6 Subscriptions and paid plans

PORTA REAL offers a free plan and paid plans with differentiated features, both individual and for teams and agencies, pursuant to section 8. Account access is managed through authentication services provided by third parties. Card payments, when this method is enabled, are processed by external providers: PORTA REAL does not store or have access to card data. Payments by SINPE Móvil or bank transfer are verified directly by PORTA REAL.

6. Posting Listings

6.1 Minimum required information

For a listing to be published, the Publishing User must provide complete, clear, and truthful information, including at a minimum:

Optionally, the listing may indicate the date from which the property is available; if indicated, it must be truthful and kept up to date.

PORTA REAL reserves the right to reject, suspend, or remove listings that do not meet these requirements or that contain incomplete, confusing, or misleading information.

6.2 Minimum requirements for photos and images

The listing's photographs and videos must meet the following requirements:

6.3 Residential Projects

Authorized Publishing Users may publish Residential Projects: developments with multiple units or unit types, with their own project page, construction phases, and unit inventory. Each unit type of a project constitutes a listing for all purposes of these terms, and the requirements of this section therefore apply to it. Information on phases, delivery dates, per-unit availability, and prices (including the "price on request" option) must be truthful and kept up to date by the publisher.

6.4 Listing statuses and closed-transactions showcase

The Publishing User can manage their listings at any time: edit them, hide them, mark them as sold or rented, or archive them. A listing that is hidden or marked as sold/rented no longer appears in the Platform's search results.

Listings marked as sold or rented remain publicly visible on the seller's or agency's profile, identified as closed transactions, as part of their history and track record on the Platform. If you prefer that a closed transaction not be shown on your profile, you can archive the listing, whereupon it is no longer displayed publicly.

6.5 Validity of publications

Listings remain in force subject to their level of activity. If a listing records no activity for a continuous period of ninety (90) days, it may be deactivated by PORTA REAL. Before deactivation, we will notify you through your account's active notification channels at least two (2) days in advance; likewise, once the listing has been deactivated we will notify you through those same channels. Deactivation for inactivity does not delete the listing or its information, and you may reactivate or manage it through the features available in your account. Outside this scenario, PORTA REAL will only deactivate or remove listings for the express causes provided for in these terms (in particular sections 6.1, 14, and 15).

7. Content License and Public Distribution

7.1 Your content remains yours

All User Content you upload to the Platform remains your property: you retain all intellectual property rights over it (section 16).

7.2 License you grant us

(a) Operating license. By uploading, loading, or transmitting User Content, you grant PORTA REAL a non-exclusive, royalty-free, worldwide license to host, store, reproduce, and technically adapt that content (for example: backups, thumbnails, format conversions, and web-optimized versions), solely to the extent necessary to operate the Platform Services, including the retention of the evidence records and of the Documents in Custody pursuant to sections 10 and 11.

(b) Public distribution license. Additionally, and solely with respect to the content you publish with public visibility (your public Listings, your public profile and, where applicable, your Agency's profile and closed-transactions showcase), you grant PORTA REAL a non-exclusive, royalty-free, sublicensable, worldwide license to reproduce, adapt (for example: crops, social media cards, and promotional creatives), translate, publicly communicate, and distribute that content, including its delivery to search engines, assistants and artificial intelligence systems, and social platforms, for the purpose of operating and promoting the Platform Services and the visibility of your listings.

(c) Non-public content. Internal messaging messages, Documents in Custody, CRM data and attachments, Commission Terms, and listings in "network-only" mode are covered solely by the operating license in paragraph (a) and never by the distribution license in paragraph (b).

(d) Term. These licenses remain in effect while the content remains published or stored on the Platform. After unpublication or deletion: (i) the operating license survives with respect to backups during their ordinary rotation cycle, and with respect to the evidence records and Documents in Custody during the retention periods of section 11.6 and of the Privacy Policy; (ii) deliveries and sublicenses already made under paragraph (b) are not revoked retroactively, and copies held by third parties are governed by section 7.7, without PORTA REAL generating new distribution uses of the unpublished content; and (iii) in all other respects, the licenses terminate.

(e) Moral rights. The adaptations described in this section are technical and format modifications that you expressly and specifically authorize. Nothing in these terms constitutes an assignment or waiver of your moral rights of authorship, which are non-waivable under Ley N.° 6683 (Costa Rica's copyright law); however, you consent to the content being displayed without an indication of authorship where the format of the distribution surface does not reasonably allow it, and you declare that whoever created the content on your commission granted the equivalent authorizations.

7.3 Public distribution as part of the service

Publishing on PORTA REAL means your listing gets seen — and seen everywhere. As part of the service, published listings and public profiles are automatically included in the Platform's distribution mechanisms: the sitemap, search-engine-optimized pages, structured data describing the property (price, location, characteristics) and the seller's or agency's profile, and authorized access for the search engine and artificial intelligence assistant crawlers that PORTA REAL expressly invites. This allows your listings to appear in Google results and in AI assistants, among others. By publishing a listing, you accept and benefit from this distribution.

7.4 Social cards and third-party caches

When a listing or profile is shared on social networks or messaging applications, the Platform generates preview cards that include a photograph of the listing hosted at a permanent public address. Third-party platforms store cached copies of those previews under their own rules, outside PORTA REAL's control.

7.5 Social media creatives

Whoever manages a listing can export promotional creatives: images derived from the listing bearing the PORTA REAL mark and a QR code that leads to the listing. Once a creative has been exported or downloaded, its circulation outside the Platform cannot be reversed by PORTA REAL, even if you later unpublish the listing. PORTA REAL grants you a limited, royalty-free, revocable, non-exclusive license to use the exported creatives — including the PORTA REAL® mark as it appears in them — solely to promote the corresponding listing and without altering their content; PORTA REAL may ask you to cease their use in the event of abuse or of a breach of these terms.

7.6 Private links

You can share a listing through a Private Link: a URL with a unique code that works as an access credential, so anyone who holds the link can view the content. Private Links do not expire automatically; you can revoke them at any time, whereupon the link stops working. Keep in mind that the addresses of photographs already loaded by whoever visited the link are permanent public addresses and may remain accessible to anyone who saved them.

7.7 Effects of unpublishing

When you hide, unpublish, or delete content, it stops being displayed on the Platform. However, the following may reasonably persist: cached copies in search engines, AI assistants, and social platforms (which update according to each third party's timelines), creatives already exported, and previews already stored by third parties. PORTA REAL does not control those systems and does not guarantee timelines for the disappearance of such copies.

7.8 Your content does not train our AI models

PORTA REAL does not use User Content to train artificial intelligence models of its own, and contracts its AI features under conditions pursuant to which the provider does not use your content to train its models. Those features process your content solely to provide you the requested service (for example, importing a listing or generating a description) and to improve the service without training on your content. That said, the content you publish with public visibility is distributed to search engines, artificial intelligence assistants, and social platforms as part of the distribution service (section 7.3); those third parties process publicly accessible content under their own policies, which PORTA REAL does not control and which may include its use to train models. If our own use were ever to change, we would update these terms and the Privacy Policy and request your prior consent.

7.9 Your warranties regarding content

You represent and warrant that you hold all necessary rights, authorizations, and licenses over the User Content you upload (including the image rights of any persons appearing in it and the property owner's authorizations where applicable), and that such content does not infringe third-party rights or applicable law. If you are a Publishing User, you additionally represent and warrant that you own the listed Property or hold a current authorization or engagement from the Owner — or from whoever may legitimately grant it — to offer it for sale or rent under the terms of the Listing, and that you will maintain that authorization throughout the validity of the publication. You agree to indemnify and hold PORTA REAL harmless from any third-party claim arising from the content you publish, including imported content (section 5.4).

The indemnity obligation provided for in these terms covers damages, penalties, costs, and reasonable defense fees. PORTA REAL will notify you of the claim within a reasonable period and will not settle it without giving you the opportunity to assume the defense; a failure to give notice releases you only to the extent of the harm that omission causes you.

8. Plans, Billing, and Payments

8.1 Available plans

PORTA REAL offers the following families of subscription plans:

The details of the features, prices, and conditions of each plan and package are available in the Plans and Pricing section of the Platform. Prices are expressed in Costa Rican colones (CRC) and include VAT. PORTA REAL may modify the catalog of plans and prices; any change affecting your active subscription will be communicated to you with the advance notice indicated in section 19.

8.2 Trial period

The Pro Plan trial period lasts three (3) months and is activated when you decide to become a Publishing User, once the corresponding verification has been completed; it is not activated automatically by the mere act of registering. The trial period is available only once per user and is free of charge: it does not require registering any payment method and generates no charge whatsoever.

When the trial period ends, your account will automatically move to the Free Plan, unless you contract a paid plan. Moving to the Free Plan does not delete your account or your information; if you have more published listings than the Free Plan allows, the provisions of section 8.4 will apply. We will remind you before the expiration through your account's active notification channels.

During the trial period it is not possible to purchase additional packages; you can, however, cancel it at any time, free of charge.

8.3 Billing and payment methods

Plans may be paid by SINPE Móvil or bank transfer, and by credit or debit card when this method is enabled, through an external payment processor: PORTA REAL does not store or have access to your card data.

At least five (5) calendar days before the end of each period we will send you the charge details: the amount, the account to send it to, and a reference code we ask you to include in the transaction. When paying by SINPE Móvil or transfer, you declare the payment on the Platform and may attach the receipt; PORTA REAL verifies the payment and renews the subscription from the original renewal date, even if the verification takes place after that date. Your subscription's billing date does not shift because of payments verified afterwards. No prorating is applied.

8.4 Non-payment and plan downgrade

If we have not been able to confirm payment when the period ends, you will have an additional three (3) calendar days to settle it; once that period has elapsed, the account will automatically move to the Free Plan, without this entailing the deletion of your account or your information.

When your plan is downgraded — due to non-payment, cancellation, or because you so decide — you may have more published listings than the new plan allows. In that case, you expressly authorize PORTA REAL to automatically hide the published listings that exceed the new plan's limit, according to the following criterion: the listings kept published are, first, those with an active featuring and, second, those with the highest number of views, and the rest are hidden until the limit is met. Hidden listings are not deleted and retain their information; they will no longer be publicly visible until you upgrade your plan or choose which ones to keep published within the limit.

8.5 Cancellation and refunds

Paid plans may be cancelled at any time. Once cancelled, access to the plan will remain active until the end of the current period and no new charges will be generated.

As this is a continuously performed service that remains available throughout the contracted period, voluntary cancellation does not give a right to a proportional refund of the current period. However, a refund — or, at your choice, a credit toward a future period — will indeed apply in the following cases:

Refunds are requested by writing to soporte@porta.cr and are paid through the same method used for the payment or by SINPE Móvil, within the fifteen (15) calendar days following their approval. None of the above limits the rights that Ley N.° 7472 grants to consumers, including the remedies applicable when the service is not provided, or is provided defectively, for causes attributable to PORTA REAL.

8.6 Additional packages

Additional packages are activated immediately upon purchase and end at the close of the current billing period. They are non-transferable, and consumed quotas are not restored; quotas not consumed by the end date lapse. However, if the package could not be used for causes attributable to PORTA REAL, the compensation or refund provided for in sections 20.2 and 8.5 will apply.

8.7 Withdrawal right (retracto) in distance contracting

As this is a contract concluded by electronic means, when you contract a paid plan or an additional package for the first time you may withdraw (retracto), without stating a cause and without liability, within the eight (8) calendar days following the perfection of the contract, by writing to soporte@porta.cr, with the right to a refund of what you paid within the following fifteen (15) calendar days.

Since plans and packages are activated immediately upon contracting, if you actually use the service during the withdrawal period (for example, by activating a Featured Listing or consuming package quotas), the refund will be proportional to the service not enjoyed. This right does not apply to renewals of a subscription already in progress.

9. Featured Listings and Referral Program

9.1 Featured Listings

The Platform allows featuring listings to increase their visibility. Each activation of a Featured Listing lasts thirty (30) calendar days and consumes one featuring quota at the moment of activation; consumed quotas are not restored if the listing is unpublished, sold, or the featuring is revoked before it expires. It is not possible to stack multiple simultaneous featurings on the same listing.

Featured Listings are identified to visitors with the indication "Listing promoted by the seller". Featuring a listing does not guarantee the sale or rental of the property: it only provides greater exposure during its validity. If, for technical causes attributable to PORTA REAL, that greater exposure were significantly degraded during the featuring's validity, you will be entitled to have PORTA REAL extend the exposure time in proportion to the verified impact; the foregoing without prejudice to the rights that Ley N.° 7472 grants to consumers.

9.2 Referral Program

PORTA REAL offers a referral program through which you can invite other people to join the Platform using your personal link or code. Its conditions are:

10. Porta Agent Network ("Red Porta")

10.1 What it is and how it is activated

The Porta Agent Network ("the Network") is the set of professional collaboration features between Agents and Agencies: publication of Commission Terms, Alliances, Collaborations, off-market listings, and Demand Cohorts. Access to the Network requires (i) an active subscription that includes it and (ii) your express activation, in which you accept this section. When you act on behalf of an Agency, access is determined by the Agency's subscription.

10.2 Commission Terms and confidentiality

Network Members may publish Commission Terms on their listings: whether they share commission, the percentage, the conditions, the type of agreement, and the applicable attribution window. Commission Terms are confidential among Network Members: they are never shown to the public, and may only be used to evaluate and finalize collaborations within the Platform. Disclosing them, publishing them, or using them for any other purpose is prohibited (section 15).

The following do not constitute a breach of this confidentiality: (i) disclosing the Commission Terms to professional advisors subject to a duty of confidentiality; (ii) submitting them as evidence for the exercise or defense of rights before a competent judicial, arbitral, or administrative authority; or (iii) disclosure required by law or by order of a competent authority.

Commission Terms are set freely and unilaterally by each Member with respect to their own listings. PORTA REAL does not set, recommend, suggest, or penalize commission percentages, amounts, or other economic conditions; the Platform's default values are limited to operational parameters of the record (such as the attribution window) and do not cover economic conditions. The visibility of Commission Terms among Members has the sole purpose of evaluating and finalizing specific collaborations.

10.3 Alliances

An Alliance is a mutual professional relationship between two Network Members (users or agencies). It is created through a request that the other party must accept; unanswered requests expire after thirty (30) days. Only one Alliance may exist per pair of parties, and it remains in force until either party ends it unilaterally.

The Alliance enables the following between the parties: visibility of the other party's off-market listings, predetermined collaboration conditions, and a private communication channel within the Platform's messaging. The existence of an Alliance is private: the Platform does not publicly show who works with whom.

10.4 Off-market listings

A Network Member may publish listings in "network-only" mode (off-market): visible only to their active allies, with no public URL and no presence in the general search results. Off-market listings consume your plan's created-listings quota, but do not occupy a publication slot while they remain off-market; publishing them again requires an available publication slot.

10.5 Collaborations and attribution

A Collaboration documents the participation of a collaborating Agent with respect to a specific listing. Acceptance of a Collaboration constitutes a directly binding agreement between the publishing Member and the collaborating Member, whose content is the listing's Commission Terms and the other conditions frozen at the moment of acceptance. By activating the Network (section 10.1), you accept that the rules of this section 10 also govern your relationships with the other Members with respect to the Network's features, and that each Member may demand their fulfillment directly from the other. PORTA REAL is not a party to that agreement and does not guarantee its fulfillment (section 10.6). Only one Collaboration may exist per (listing, collaborator) pair. Upon acceptance of the Collaboration, the applicable conditions (including the listing's Commission Terms and the attribution window) are frozen in a record that neither the parties nor PORTA REAL can edit in the ordinary course of the service: subsequent changes to the listing's terms or to the Platform's default values do not modify collaborations already accepted.

10.6 PORTA REAL's role in collaborations

PORTA REAL records and evidences; it does not verify, does not enforce, and does not arbitrate. PORTA REAL is not a party to collaboration or commission agreements between users, does not guarantee their fulfillment, does not intervene in the calculation, collection, or distribution of commissions, and will remain uninvolved in any dispute or legal proceeding between users arising from such agreements. Each party may request and obtain the evidence records to which it is a party (the recorded agreement, the events in the evidence file, and the Documents in Custody in which it participates) to assert them wherever appropriate. The records will be delivered in a readable format — including, where applicable, the digital fingerprint (SHA-256) of the delivered file — within no more than ten (10) business days of the request. PORTA REAL will only disclose records to third parties pursuant to an order from a competent judicial authority, a requirement from an arbitral tribunal constituted in accordance with the law regarding a dispute between the parties, or a requirement from an administrative authority with sufficient legal power, under the terms of the corresponding order or requirement.

10.7 Demand Cohorts

Network Members may consult Demand Cohorts: anonymous, aggregated groupings of search alerts from buyers who chose to participate. Cohorts show only aggregated ranges by area and characteristics, never identities. An Agent may express interest in a cell of a Demand Cohort (a given area and type of search); in that case, PORTA REAL notifies the matching buyers within the Platform (and by email, only if the buyer has email notifications enabled). The Agent never receives the buyers' identity or contact details; it is the buyers who decide whether to respond, and they can mute an Agent at any time. Expressing interest does not guarantee any response.

10.8 Effects of losing the subscription

Membership in the Network requires an active subscription that includes it. If your subscription (or your Agency's, when you act on the Agency's behalf) no longer includes the Network, the Network's features are suspended for you: you cannot publish Commission Terms, view off-market listings, initiate Collaborations, or consult Demand Cohorts. Your existing Alliances are not deleted, and either party may end them even without an active membership. The evidence files of your Collaborations and your Documents in Custody are retained and remain accessible to the parties pursuant to sections 10.5, 10.6, and 11.

11. Document Custody

11.1 What it is

Within an Alliance or Collaboration, the parties may use the Document Custody service: a space to safeguard the contractual document both have already signed by their own means. There is a single document in force per relationship.

11.2 PORTA REAL is a custodian, never a party

PORTA REAL acts solely as custodian: it stores the document the parties upload and records their confirmations. PORTA REAL does not offer electronic signature, does not provide templates or contractual advice, does not verify the authenticity, legal integrity, validity, or content of the document, or the identity or capacity of the signatories, and is not a party to the contract held in custody. Upon upload, the Platform calculates and shows both parties the document's digital fingerprint (SHA-256), which serves as an integrity anchor: it makes it possible to verify that the file has not changed since it was uploaded.

11.3 Confirmation and activation

Either party may upload the already-signed document. Each party must then confirm it through a first-person declaration ("I confirm this is the document we agreed on"); the confirmation is a statement by the party, not a verification by PORTA REAL. Upon the second confirmation, the document becomes active and immutable: it cannot be modified or replaced. While any confirmation is missing, the document may be replaced; the replacement creates a new record (the previous one remains recorded as superseded, never deleted) and confirmations do not carry over: both parties must confirm the new document.

Document Custody offers no mechanism to modify or replace the document once it is active. If the parties later modify their agreement by their own means, that modification produces the effects that correspond at law between them, but it is not safeguarded in Custody; the order of precedence in section 10.5 expressly recognizes the valid later agreement concluded between the parties.

11.4 Access and access log

Access to a Document in Custody through the Platform is limited exclusively to the two parties to the relationship, without prejudice to the provisions of section 11.5 and to technical access by PORTA REAL's authorized staff under the terms of the Privacy Policy. Every access (upload, confirmation, download) is logged. Downloads are always delivered as a downloadable file, through download links generated for each access; the document is never displayed embedded in the Platform.

11.5 Disclosure to third parties

PORTA REAL does not disclose Documents in Custody to third parties. It will only do so pursuant to an order from a competent judicial authority, a requirement from an arbitral tribunal constituted in accordance with the law regarding a dispute between the parties to the relationship, or a requirement from an administrative authority with sufficient legal power, under the terms of the corresponding order or requirement.

11.6 Retention

Documents in Custody and their confirmation and access records are retained for five (5) years from the end of the relationship (Alliance or Collaboration) to which they belong, even if either party deletes their account, so that the evidence remains available to the parties.

Once the period has expired, the documents and their records may be permanently deleted. Each party is responsible for downloading and keeping their own copies if they expect to need them for longer periods, for example while longer limitation periods applicable to their relationship are running.

11.7 Legal nature of the service

The Document Custody service and the Platform's evidence records constitute electronic documents and records with the evidentiary value that Costa Rican law grants to electronic documents (article 3 of Ley N.° 8454), to be weighed under the rules of sound judicial reasoning (sana crítica). PORTA REAL is not a certifier registered with the Dirección de Certificadores de Firma Digital, does not provide certified digital signature or certified timestamping services, and neither the digital fingerprint (SHA-256), nor the parties' confirmations, nor the recorded dates generate by themselves the presumptions of authorship and integrity that belong to a certified digital signature (articles 8 through 10 of Ley N.° 8454). The recorded dates and times correspond to the clocks of PORTA REAL's systems.

12. CRM and Agent Client Data

12.1 The CRM

The Platform offers Agents and Agencies a CRM: a tool to manage clients, negotiation stages, notes, tasks, and appointments. Stages, notes, and tasks are the Agent's internal working data and are never visible to the client.

12.2 Types of clients

12.3 Responsibility for client data

Agent's Clients are clients of the Agent (or of the Agency), not of PORTA REAL. Regarding manual client data:

12.4 Portfolio ownership: Agent and Agency

Clients created while acting on behalf of an Agency belong to the Agency's portfolio; clients created in a personal capacity belong to the Agent and accompany them if they change Agency. If an Agent leaves an Agency, the clients in the Agency's portfolio remain with the Agency. PORTA REAL applies these rules according to the context recorded when each client was created (in a personal capacity or on behalf of the Agency) and does not arbitrate disputes between Agents and Agencies over portfolio ownership.

12.5 Visits

Interested persons may request visits to a property through the Platform. When the Agent confirms a visit request, the requesting person is registered as a linked client in the Agent's CRM for the management of that visit, as described in the Privacy Policy.

12.6 Google Calendar integration

When this feature becomes available, the Agent will be able to optionally connect their Google calendar to sync appointments and visits. The connection will require the Agent's express authorization with Google, may be revoked at any time, and will additionally be governed by Google's terms and policies.

13. Agencies and Agents

13.1 Agency profile

Agencies have a public profile on the Platform (name, logo, contact information, and social media). The creation of Agencies is subject to PORTA REAL's approval.

13.2 Roles and powers

Each Agency has members with roles of owner, administrator, or agent, in that hierarchical order. The owner and administrators may manage the Agency's profile, members, subscription, and listings. Whoever accepts a role in an Agency acknowledges that persons with higher roles may carry out such management in accordance with these terms.

The terms "owner", "administrator", and "agent" used in this section designate internal Agency roles and must not be confused with the "Owner" of a Property or the "Agent" defined in section 2.

13.3 Invitations

Agencies invite their members by email. The invited person may not yet be a user of the Platform; in that case, their email address is used solely to deliver the invitation, in accordance with the Privacy Policy.

13.4 Acting on behalf of the Agency

When a member acts "on behalf of" their Agency, the listings, collaborations, and clients they create in that context are attributed to the Agency (sections 10.1 and 12.4), and the available features are determined by the Agency's subscription.

13.5 Agent contact card and assignment to listings

Upon accepting the invitation, the Agent completes their contact card (email, phone, photograph, and their WhatsApp preference), which is shown on the Agency's profile and on the listings assigned to them. The assignment of an Agent to a listing is carried out by the listing's owner or the Agency's administrators; by joining an Agency you consent to appearing, with your contact card, on the Agency's listings to which you are assigned. Upon leaving an Agency, your card is deleted along with the relationship; your name may remain temporarily on already-published listings, until the next edit of each listing.

13.6 Agency subscription

Agency subscriptions include a number of seats for members and a shared pool of listings, according to the contracted plan (section 8). Management of the subscription falls to the Agency's owner and administrators.

13.7 Agency Holder

Every Agency account is contracted by a specific natural or legal person (the "Agency Holder"), who is answerable to PORTA REAL for the payment of the Agency's subscription, for the truthfulness of its profile information, and for compliance with these terms in the actions carried out on behalf of the Agency. Acts that members carry out "on behalf of" the Agency (section 13.4) are attributed to the Agency Holder, without prejudice to the personal liability of whoever performs them.

14. Account, Security, and Verification

14.1 The Platform is publicly accessible; however, to use all of its features you must create an account, providing complete, truthful, and up-to-date information. You agree not to create false profiles or supply incorrect, misleading, or unauthorized information.

14.2 You are responsible for maintaining the confidentiality of your access credentials and for the activity carried out from your account. You will not be held responsible for activity carried out by third parties without your authorization when it results from a security failure attributable to PORTA REAL or to its authentication providers, nor for activity after the moment you have notified us at soporte@porta.cr of the unauthorized use or compromise of your credentials. We ask that you notify us immediately of any unauthorized use of your account.

14.3 PORTA REAL may implement identity verification processes, especially for Publishing Users. If false, misleading, or unauthorized information is detected, the User will be notified and will have seventy-two (72) hours to remedy the situation. Failing that, PORTA REAL may suspend or cancel the account temporarily or permanently.

14.4 PORTA REAL may offer, through specialized providers, background checks for Agents and Agencies wishing to accredit their track record. This service is not active at this time; when it is enabled, it will be carried out only with the express consent of the person being verified and in accordance with the Privacy Policy.

14.5 The following are grounds for suspension or cancellation:

Suspension or cancellation based on the grounds above does not give rise to a right to a refund of the current period. However, if, following your clarification or the internal review, the suspension is determined to have been unwarranted, PORTA REAL will restore the account and extend the active paid services for a time equivalent to that of the suspension or, at your choice, refund the proportional part pursuant to section 8.5.

15. Prohibited Uses of the Platform

You agree to refrain from engaging in the following activities, which are expressly prohibited:

If we identify any of these actions we will inform you and you will have seventy-two (72) hours to clarify. In the event of a breach we will proceed to suspend or cancel your account and take the corresponding legal measures.

16. Intellectual Property

16.1 Unless otherwise indicated, we own or hold the necessary licenses to use all intellectual property rights associated with this site, including copyrights, trademarks, trade names, domains, designs, images, software, databases, and the site's look and feel.

16.2 Without express written authorization, you may not:

16.3 Any content you upload remains yours: you retain all intellectual property rights over it, without prejudice to the license of use you grant PORTA REAL pursuant to section 7 to operate and distribute the Platform. Before uploading content, verify that you have permission to use it. PORTA REAL is not responsible for the information you choose to include.

16.4 If you believe any content infringes your intellectual property rights, write to us at soporte@porta.cr. Your claim must precisely identify the content, reasonably substantiate your ownership, and provide your contact details. We will confirm receipt within no more than seventy-two (72) hours and resolve the claim within no more than five (5) business days. PORTA REAL may preventively remove or disable the reported content, notify whoever published it so they can state their position, and maintain the removal or restore the content according to the outcome of the review.

17. Communications and Notifications

17.1 The Platform's communications are divided into three levels, aligned with those described in our Privacy Policy:

17.2 The communication channels are the registered email address, notifications within the Platform, and, when enabled and accepted by you, WhatsApp messages.

17.3 Official communications between the User and PORTA REAL will take place through the channels enabled on the Platform. You can contact us via the support chat or the email address soporte@porta.cr. PORTA REAL will send its notifications to the registered email address or through notices within the Platform. We will confirm receipt of your inquiries and requests within no more than seventy-two (72) hours and will endeavor to resolve them within no more than five (5) business days.

18. Data Protection and External Links

18.1 When using our site you may share confidential information or personal data. The processing of your personal data is governed by our Privacy Policy, drawn up in accordance with Ley 8968 and its regulations, which we invite you to consult.

18.2 On the site you may find links to external pages. PORTA REAL is not responsible for the services, contents, privacy policies, or terms of use of those pages. It is your responsibility to review them before using them.

18.3 These Terms and Conditions, the Privacy Policy, and the Cookie Policy make up the contractual framework for the use of the Platform. In the event of a contradiction between them, the Privacy Policy will prevail in matters relating to the processing of personal data, the Cookie Policy in matters relating to cookies and storage technologies, and these Terms and Conditions in everything else.

18.4 These Terms and the Platform's other legal documents are drafted and accepted in Spanish. The translations into other languages that the Platform displays are provided solely as an informational courtesy; in the event of any divergence or doubt of interpretation, the Spanish version always prevails.

19. Modifications to the Terms

19.1 We may modify these conditions only for justified causes, such as: changes in applicable law or requirements from a competent authority; the addition, modification, or discontinuation of features, plans, or services; price adjustments; technical or security reasons; or drafting corrections and clarifications that do not reduce your rights.

19.2 When we do, we will publish the updated version on our site with the date of the last modification and will notify you at your registered email address at least ten (10) business days before the date the changes take effect. During that period, the previous version will continue to apply. For substantial changes we may additionally ask you to expressly accept the new version before continuing to use the features that require an account (section 4.3).

19.3 If you do not agree with a modification, you may cancel your subscription at any time before it takes effect. If the modification substantially and adversely affects a paid service already contracted, cancellation on this ground will entitle you to a proportional refund of the period paid for and not enjoyed, pursuant to section 8.5.

19.4 Price changes never apply to a period already paid for: they take effect only from the next renewal onward, subject to the prior notification indicated in this section.

19.5 By continuing to use our services after a modification notified in accordance with this section takes effect, you accept the conditions in force at that time.

20. Site Availability

20.1 PORTA REAL makes reasonable efforts to keep the Platform continuously available; however, it does not guarantee uninterrupted or error-free availability of the service. The Platform may be temporarily suspended or limited for maintenance (which we will endeavor to announce reasonably in advance), technical updates, security reasons, or events beyond our reasonable control.

20.2 If an interruption attributable to PORTA REAL significantly affects a paid service (for example, your subscription or an active Featured Listing), you will be entitled to an extension of the service for a time equivalent to that of the impact or, if the extension is not possible, to a proportional refund pursuant to section 8.5.

20.3 If PORTA REAL were to decide to permanently discontinue the Platform or any of its paid services, we will inform you at least thirty (30) calendar days in advance and refund you the proportional part of any period paid for and not enjoyed.

20.4 Except as provided in this section and without prejudice to section 21.5, PORTA REAL will not be liable for damages arising from interruptions caused by force majeure, acts of God, or acts of third parties beyond its reasonable control.

21. Limitation of Liability

21.1 PORTA REAL acts solely as a technology intermediary. It does not guarantee the truthfulness, accuracy, legality, or currency of listings published by third parties. The Publishing User is solely responsible for the content they publish, including content generated or extracted with artificial intelligence tools they chose to apply (section 5.4).

21.2 PORTA REAL is not a party to transactions, negotiations, or agreements between users — including the Network's collaboration and commission agreements and the contracts safeguarded in Document Custody — and therefore assumes no liability for obligations, disputes, or damages arising from such relationships (sections 10.6 and 11.2). For complaints or claims, write to us at soporte@porta.cr: we will confirm receipt and begin the investigation within no more than seventy-two (72) hours.

21.3 To the maximum extent permitted by Costa Rican law, PORTA REAL will not be liable for indirect, incidental, or consequential damages, lost profits, loss of business, opportunities, reputation, or data, arising from the use of or inability to use the Platform.

21.4 To the maximum extent permitted by Costa Rican law, PORTA REAL's total and cumulative liability toward a User, for any cause related to the Platform, will not exceed the total amount actually paid by that User to PORTA REAL during the twelve (12) months preceding the event giving rise to the claim. This limit does not apply to the cases in section 21.5 or to the liability that Ley N.° 7472 or another mandatory rule imposes on PORTA REAL toward consumers.

21.5 Nothing in this section limits or excludes PORTA REAL's liability in cases of willful misconduct or gross negligence, or the non-waivable rights that Costa Rican law — including Ley 7472 de Promoción de la Competencia y Defensa Efectiva del Consumidor (Costa Rica's consumer-protection law) — grants to consumers.

22. Final Provisions

22.1 Severability of clauses. If any provision of these Terms is declared invalid, illegal, or unenforceable by a competent authority, it will be deemed severable and will not affect the validity of the remaining provisions, which will remain in full force. The affected provision will be interpreted or replaced, to the extent possible, by one that produces similar effects and reflects the original intention of the parties. Section headings are included for convenience only and do not affect the interpretation of these Terms.

22.2 Survival. The termination of your account or of these Terms, whatever its cause, does not affect the continued force of the provisions that by their nature should survive, including: section 7 (under the terms of its paragraph on term), sections 10.5 and 10.6 (evidence records), section 11 (Document Custody and its retention), the indemnity obligations (sections 5.4, 7.9, and 12.3), section 21 (limitation of liability), and section 23 (applicable law and dispute resolution).

22.3 Assignment and entire agreement. You may not assign your contractual position under these Terms without PORTA REAL's prior consent. PORTA REAL may assign these Terms to a company in its group or to the acquirer of all or a substantial part of its business, notifying you pursuant to section 17; if the assignment were to materially affect your rights, you may close your account. These Terms, together with the Privacy Policy and the Cookie Policy, constitute the entire agreement between you and PORTA REAL regarding the use of the Platform and supersede any prior communication on that matter.

23. Applicable Law and Dispute Resolution

23.1 These Terms are governed in all respects by the laws in force in the Republic of Costa Rica.

23.2 In the event of any controversy, dispute, or claim, we invite you to contact us first at soporte@porta.cr to seek a direct solution. Likewise, the parties may submit the controversy, by mutual agreement and voluntarily, to conciliation pursuant to Ley N.° 7727 de Resolución Alterna de Conflictos y Promoción de la Paz Social (Costa Rica's alternative dispute resolution law), before an authorized center. Recourse to these mechanisms is optional and is not a precondition for turning to any other avenue.

23.3 Nothing in these Terms limits or conditions your right, as a consumer, to turn at any time to the Comisión Nacional del Consumidor (CNC, Costa Rica's National Consumer Commission — the administrative avenue, pursuant to Ley N.° 7472), or the right of any person to turn to the Agencia de Protección de Datos de los Habitantes (PRODHAB, Costa Rica's data-protection authority) in personal data matters, or access to the courts of justice of the Republic of Costa Rica, which will be the ones competent to hear any controversy not resolved by other means.

23.4 When the controversy arises exclusively from the Platform's professional layer (sections 10 through 13) between PORTA REAL and a user acting for business or professional purposes (an Agent or an Agency), the parties may agree to arbitration through a later, separate written agreement, which will designate the authorized center, the applicable rules, the seat, and the number of arbitrators.