Contact the support team
1 min read
4 steps
1
Check the help center first
Before contacting the team, search for your question in the help center. Most common questions about listings, alerts, favorites, and accounts have detailed answers here.
Use the help center search bar to find answers quickly.
2
Contact us via the form
If you didn't find the answer, you can write to us directly from the "Contact us" section in the main menu or in the footer.
Fill in the form with your name, email, and a detailed description of the problem. The more information you provide, the faster we can help you.
3
Response time
Our team responds within 24 to 48 business hours (Monday to Friday). If you send your question on a weekend, you'll hear back on Monday.
The reply will go to the email you provided in the form or registered in your Porta account.
4
What to include in your message
To speed up the process, include: a clear description of the problem, your Porta account email, and if applicable, screenshots of the error or a link to the listing with the issue.
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